Senior Product Owner for Salesforce, CRM Strategy, and Product Management - Torontonew

 

 

 

Requisition ID: 268969 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

 

Is this role right for you? In this role you will:

 

• Own the end‑to‑end product lifecycle for Commercial Banking CRM and data products, from discovery and business case through delivery, adoption, and optimization.
• Define and maintain a multi‑quarter roadmap aligned to sales enablement, client planning, and executive mandates.
• Balance near‑term delivery with longer‑term platform and data strategy investments.
• Lead the evolution of Salesforce CRM as the primary platform for: Relationship Manager workflows, Client planning and opportunity management, Pipeline visibility and sales insights
• Ensure CRM capabilities move beyond basic tracking to embedded, data-driven decision support.
• Partner closely with technology teams to shape scalable, reusable Salesforce solutions. 
• Own data and analytics products that surface trusted, governed insights within CRM and reporting tools.
• Partner with enterprise data teams to define: Data requirements and definitions , Reporting and dashboard strategy , Integration of analytics into front-line workflows
• Drive adoption of analytics by anchoring insights directly to sales and client outcomes.
• Lead continuous discovery with sales, leadership, and operations stakeholders to identify high‑value problems.
• Own and prioritize the product backlog, making clear trade‑offs based on value, risk, and effort.
• Act as a scrum‑level product leader, providing clarity to delivery teams and removing ambiguity.
• Serve as the primary product voice for CRM and data initiatives with senior business and technology leaders.
• Translate complex product and data concepts into clear, decision‑ready narratives.
• Influence without authority across sales, data, technology, and governance teams. 
• Drive CRM and analytics adoption through: Clear value articulation, Enablement and training strategies, Iterative improvements based on usage and feedback
• Define and track success metrics tied to: Adoption and usage Sales productivity Client planning quality and pipeline health 
• Ensure CRM and data products meet enterprise standards for: Data quality and lineage, Privacy, security, and regulatory compliance , Audit and control readiness

 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

 

• Minimum 5 years experience in building customer facing digital products
• Senior‑level product management experience in CRM, data, or analytics platforms, ideally within financial services. 
• Deep hands‑on experience with Salesforce in complex, enterprise environments. 
• Strong understanding of sales processes, client lifecycle management, and data‑driven decisioning. 
• Proven ability to shape ambiguous problem spaces into clear product strategies and executable roadmaps. 
• Comfortable operating between strategy and delivery, with strong judgment and prioritization skills. 
• Managed a technology product or a digital journey end to end, from inception to delivery
• Strong Understanding of the Commercial Banking business lines including policies and processes, servicing models and products
• Ability to build trusted relationships, instill confidence and influence stakeholders
• Experience with financial products and services in direct investing and/or wealth management
• Master of identifying and solving ambiguous problems to drive customer and business value
• Excellent organizational and analytical skills with strong attention to detail
• Curious and experimental mindset to drive innovation
• Engineering, Computer Science or Business degrees considered an asset

 

Working Conditions:

 

• Work in a standard office-based environment (Toronto, Ontario)

 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.