Service Officer - Lending Services (18 months Contract)new

 

 

 

Requisition ID: 270402 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

Purpose
Contributes to the overall success of the Lending Services business unit ensuring specific individual goals, plans, initiatives and assigned tasks are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted with a high degree of accuracy follow governing regulations, internal
policies, and procedures.

 

What you will be doing?

• Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Preparation and execution of intricate security and Business Banking documents to meet the requirements stipulated by the Bank’s policies and procedures to support the fulfillment of new and the ongoing maintenance, amendment and service activities of lending products & services (including instructions to lawyers, appraisers, and other contacts as applicable).
• Maintains up-to-date knowledge and understanding of relevant products, processes, and policies, including completing internal training, and reviewing appropriate news items and publications.
• Participates as an active partner, and initiates changes by collaborating with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services.
• Complete daily, weekly, monthly, quarterly, semi-annual, and annual report within SLA and contribute to share knowledge and awareness across BBO.
• Contribute to the investigation of initiating corrective action to General Ledger system to update the sources application, spot month end balances and prior month history.
• Responds promptly and effectively to service inquiries, concerns, and complaints from Banking
  partners, with the ability to:
  • Resolve day-to-day servicing issues and reduce business and client impact with managerial direction
    as required.
  • Analyze situations and present sound recommendations and decisions to overcome any obstacles
    and escalating if required.
  • Facilitate decision making processes by providing timely, meaningful and easily available data.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities
  and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not
  limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Perform other related duties as assigned.

 

Whats in it for you?

• Operates independently to execute the fulfillment and maintenance of lending products within assigned authorities/limits.
• Reviews and processes high volumes of daily transactions originated by customers, management, or a B/F system as they relate to the maintenance activities of Commercial and Small Business clients (i.e., pricing, retro adjustments, special arrangements, standby fees, etc.)
• Processing for deals (size and respective limits will vary subjected to segment and tasks).
• Investigate all adjustments & corrections ensuring entries are prepared accurately and processes with the appropriate level of approval.
• Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives
• Business Units supported include but not limited to: Commercial Banking, Small Business, Global Risk Management, Payments & Cash Management, Audit, Trade services, Scotia Leasing, Real Estate Banking, Client Services and Solutions, Cash Management Call Centre, Symcor, and other units (as applicable). Services approximately 900 branches, and 37,000 Commercial/Corporate clients.
• Provides national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary.
• Participates in the implementation of efficiency-focused improvements to operating procedures and/or systems to meet Bank regulations by participating in pilots and “test & learn” as required.
• Participates in cross-training to broaden skillsets across different areas. 

 

Education and Experience:

• Post-Secondary Education and a minimum of 1 years of relevant working experience in Financial Services or related industry.
• Fluency in English (written & verbal) and Organizational Skills.
• Working knowledge of Commercial and Small Business lending products, services, and procedures
• Proven customer service skills, as well as flexibility to adapt to changing environments.
• Thorough knowledge of the Bank’s transactional services
• Working knowledge of Microsoft Office (Excel, Word, and Outlook)

 

Working Conditions:

• Work in a standard office-based environment; non-standard hours are a common occurrence.
• Limited travel may be required.
• Can experience significant fluctuations in volumes of work or unexpected events (e.g., system interruptions) which may require overtime.
• Works in a constantly changing environmet
• Role requires shift changes and rotations to accommodate operational requirements, planned vacation relief and unplanned absences 
• Location: 4715 Tahoe Boulvard, 2nd Floor, Mississauga ON, L4W0B4
• Hours: 8:30 am EST - 5 pm EST

 

Location(s):  Canada : Ontario : Mississauga 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.