Suspicious Matter Reporting Administratornew

A Suspicious Matter Reporting Administrator is required to support the service delivery of all formal reporting of Financial Crime events (Suspicious Matter Reports) to our clients and internal stakeholders. The role requires a key focus on the operational side of the acceptance, evidence gathering and allocation of high-risk investigations. Key to the role is excellent operational reporting and process knowledge along with excellent written and spoken communication skills. Finally establishing strong working relationships across the business and with our clients is key to the successful completion of daily tasks. 

Key Accountabilities and main responsibilities

Strategic Focus

• Complete key operational tasks focusing on the triage, acceptance and provision of suspicious matter cases 
• Responsible for communication across internal and external queries with respect to ongoing and historical investigations
• Support the development of a risk and fraud management culture, and effectively limit risk exposure to Link Group with strategies to mitigate risk and fraud.
• Ensure total compliance with statutory regulations including the mitigation of operational risk and AML processes through the effective use of the incident and SMR management framework.
• Responsible for delivery clear and concise investigations documentation, folder structures and evidence gathering 
• Responsible for ongoing engagement with internal and external stakeholder across suspicious matter reporting
• Ensure that all interactions and activities are oriented to the member experience, combining fraud and risk mitigation with operational efficiency
• Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required.
• Deliver and champion continuous improvement initiatives to ensure that best practice is incorporated into the business
• Establish and maintain strong working relationships with key internal and external stakeholders, to ensure alignment with and delivery of customer centric solutions against the overall strategy.
• Work within a dynamic, varied, complex and time critical environment to the highest quality standards without compromising risk and cost to service.
• Liaise with multiple internal departments to ensure processes are executed in the best interest of the member, whilst protecting member accounts from fraudulent behaviour.
• Drive change and adapt to new technology and processes.

Operational Management

• Implement and imbed any Service Excellence initiatives to improve quality, performance and efficiency of the teams to facilitate best practice Fraud Mitigation and client reporting. 
• Manage the Suspicious Matter Reporting queues and email inboxes to remain within our contracted SLA’s.
• Engage with all members and teams within the Financial Crimes department to manage and mitigate financial crime risks effectively and efficiently.  

People Leadership

• Though not directly managing any direct reports we do expect our Suspicious Matter Reporting Team to be leaders and champions for financial crime protection. Presenting at staff onboarding, operational and contact centre team meetings and direct Suspicious Matter training.  

Governance & Risk

• Ensure all statutory regulations are adhered to and implement best practice AML and fraud mitigation processes
• Engage with all regulators and law enforcement in accordance with our processes and policies. 

Experience & Personal Attributes

• 1 years’ experience within a Financial Crimes or Risk environment.
• Formal tertiary qualification in fraud, risk or related discipline (valued) 
• Ability to engage with senior stakeholders (both internally and externally)
• Excellent negotiation and communication skills both verbal and written, including the ability to adapt communications to meet the needs of different audiences 
• Ability to build strong customer relationships and deliver customer centric solutions
• Proven customer focus and a strategic mindset
• Strong analytical and problem solving skills and methodologies.
• Strong quality assurance and staff development focus.
• Ability to set clear goals to achieve outcomes, take accountability and ownership of actions and hold others accountable to meet commitments.
• Ability to effectively understand and manage operational risk.
• Strong MS Office skills in Word, Excel, PowerPoint.
• Client management experience.
• Knowledge of Superannuation/ Fraud and Risk including AML legislation and best practice.