Taipei Business Coverage Advisory (DC)new

Job Summary

Managing CFCR Wealth and Affluent Advisory, aligning this to the vision and strategy of the function, the Enterprise Risk Management Framework (ERMF), and delegation of authority documents where relevant.

Responsible for the implementation of Compliance, Conduct and FCC policies and procedures for Wealth and Affluent processes to the extent the processes have been identified as owned by the CFCR function, in line with the Group’s process universe as set out in the Group Operational Risk Framework, including activities within the processes owned by the CFCR function which are hubbed or outsourced.

Insofar as they relate to compliance, financial crime and conduct risk, responsible for providing details of developments giving rise to a material risk that serious regulatory breaches or breaches of risk tolerances (as agreed by the Board from time to time) may occur and notifying any such breaches to internal stakeholders and regulators if applicable.  

Key Responsibilities

Strategy
•    Set and implement the vision, strategy, direction and leadership for Wealth and Affluent CFCR Advisory, consistent with CCO’s vision and strategy for the CFCR function and in support of the Bank’s strategic direction and growth aspirations.
•    Promote the culture and practice of compliance with CFCR standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a Here for good culture and the Group Code of Conduct.
•    Establish close links with CFCR colleagues and parterns leading other Client segments and/or Product Groups to achieve common platforms and work plans, implementing a One Bank approach to covering all Clients.
•    Input to Country Business operating model design of relevant Compliance, FCC and business processes

Business
•    Develop a comprehensive understanding of the business model and strategy in order to provide substantive oversight support and challenge in order to enable appropriate and sustainable CFCR outcomes.
•    Build and maintain an effective and constructive relationship with all key business and functional stakeholders that is based on trust, capability and integrity, providing timely, responsive and quality conduct, financial crime & compliance-related advice and guidance to enable the business and functions to meet/ achieve their strategic tactical objectives.
•    Provide advice, analysis (and challenge when appropriate) in relation to the Wealth and Affluent including product design, new business initiatives, bespoke projects, remedial activities (including nature, scale and rigour of past business reviews), and transactional advice.
•    Provide robust challenge to senior management and all relevant business stakeholders where activities are outside risk tolerance/ appetite, escalating as necessary, until appropriate oversight and ownership is achieved including actions and plans to address any remedial action needed to come back within risk tolerance/ appetite.
•    Work closely with the business and its operational teams to provide timely advice to ensure compliance with all relevant laws and regulations and support the transition to pro-active and pre-emptive CFCR risk mitigation. 

•    Support the resolution of competing requirements between regulations specific to Wealth and Affluent businesses (i.e. between AML regulations and data privacy/bank secrecy or information security regulations.)
•    Establish and maintain risk-based compliance frameworks and a programme for monitoring and assuring compliance that supports the transition to pro-active and pre-emptive compliance and conduct risk mitigation. 
•    Promoting the culture and practice of global standards to the business, while managing local requirements.

Processes
•    Act under delegation from the respective Risk Framework Owners for the principal risk types of Compliance, Financial Crime and Conduct Risk in discharging the responsibilities contained in the ERMF for to the extent that CFCR advisory is the appropriate second line risk owner. 
•    The role holder is not responsible for FCC first line processes i.e. FCSO unless specifically delegated by and/or agreed with the group process owner, 
•    Develop and maintain effective policies/processes/DOIs (including training, advice and support) to address CFCR risks relating to Wealth and Affluent, aligning with relevant regulatory requirements.
•    Provide governance and oversight over the implementation of CFCR related policies and procedures relevant to Wealth and Affluent (to enable compliance with such policies and procedures).
•    Provide support and challenge to the Bank’s senior management to ensure that they establish and monitor appropriate processes for compliance with CFCR policies, procedures and standards (including meeting regulatory obligations and maintaining high standards of conduct).

People & Talent 
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with CFCR colleagues and other risk and control partners.
•    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
•    Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
•    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
•    Assess competency and skill of the team on an ongoing basis to ensure alignment of skill set to the risk management demands of the business.
•    Ensure the provision of ongoing training and development to ensure that team members are competent, suitably skilled and qualified for their roles, ensuring that they have effective supervision in place to mitigate any risks.
•    Review team structure/capacity plan to ensure an effective and efficient risk management framework.
•    Employ, engage and retain high quality people, with succession planning for critical roles.
•    Provide feedback at business, function, country and individual level as appropriate, on CFCR matters which should have a bearing on remuneration pools or individual bonuses (for senior staff).
•    Regularly and on a timely basis appraise performance as well as proactively manage attrition when needed.
•    Ensure regular and documented management meetings with direct reports.
•    Drive the migration of skill, knowledge, best practice and lesson learned across the network between CFCR Advisory colleagues especially in relation to legal/regulatory risks and compliance with relevant regulations and internal policies/standards.

Risk Management
•    In accordance to the Group’s Enterprise Risk Management Framework, act as second line Risk Owner for appropriate and relevant Wealth and Affluent processes.
•    Collaborate with the other CFCR teams to anticipate horizon risks that may have a significant impact on the Bank and develop effective strategies to mitigate such horizon risks including global standards for conduct of business.
•    Ensure effective management of CFCR Advisory matters, and in collaboration with the rest of the CFCR team, effectively manage regulatory issues that have a significant impact on the Group including but not limited to conflicts of interest, cross –border and onshore/offshore transactional support.
•    Collaborate with relevant senior managers to support a programme for conduct, financial crime and compliance monitoring, surveillance and/or assurance relating to Wealth and Affluent business. 
•    In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management in the Group and, where applicable, relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
•    Ensure proactive and timely identification, assessment, advice and dissemination of evolving regulatory changes/practices and associated risks, and proactive engagement in regulatory reform.
•    Assist and work closely with the Group Shared Investigation Services team in relation to investigations concerning Wealth and Affluent. 
•    Liaise with the internal audit function to ensure that any CFCR weakness identified by the internal audit are appropriately followed up.
•    Provide reports to relevant Group and Business risk and control committees and management group on key conduct, financial crime and compliance risks and issues.
•    Maintain adequate management MI / trackers across all aspects of their coverage and responsibility to ensure all CFCR issues and matters are tracked, followed, regularly assessed and reported on, including oversight of risk acceptance and/or mitigating action plans, identification and management of high risk clients or specific country reviews relating to Wealth and Affluent.
•    Provide advice on the application of risk management frameworks (e.g. ERMF) and provide advice to relevant stakeholders on outcomes of CFCR risk identification and assessment methodologies.

•    Maintain oversight of CFCR related risk acceptance and/or mitigating action plans.
•    Provide reports to relevant Group and Business risk and control committees and management group on key CFCR risks and issues.
•    Understand technical aspects of systems relevant to business.
•    Assess CFCR related risks arising from products / segments / geographies / customers / transactions. 
•    Ensure global CFCR policies and standards are understood and implemented in locally, with any identified exceptions, or need for more/less stringent policies or standards escalated internally for solutions.

Governance 
•    Attend relevant leadership meetings, and provide relevant reports to senior management and governance/risk committees.
•    Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governance channels.
•    Ensure appropriate product governance measures are in place so that product approval documents reflect the relevant key regulatory requirements. 
•    Propose control effectiveness and efficiency improvements and simplifications where appropriate.
•    Ensure the end-to-end life cycle of audit, assurance and regulatory reviews is managed appropriately, including tracking, remediation and preparing lessons learned from such reviews.
•    Within the Group's Enterprise Risk Management Framework, establish and maintain appropriate risk based CFCR framework for identifying, assessing, managing, monitoring, mitigating and reporting compliance (including regulatory and financial crime) risks. 

Project / Change Management 
•    Maintain workplans specific to CFCR advisory projects/ initiatives, and communicate the same to stakeholders in a regular, timely fashion to inform and seek inputs.
•    Review new business requirements and provide solutions where required.
•    Drive and stimulate an environment where forward planning, prioritisation and deadline management lead to efficient work practices and streamlined functional activities and processes.
•    Provide skilled resources to support project / programme delivery.
•    Manage and protect business as usual (BAU) capability during change programme, as well as during the execution and delivery of the remediation initiatives through project phase into BAU.

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Different business stakeholders in WRB
•    COO including Operations
•    Technology
•    Risks including Operational Risk
•    Human Resources
•    Group Internal Audit
•    CEO office including Conduct Management
•    Global and other Taiwan CFCR teams
•    Taiwan regulators, including FSC, CBC and BA, etc.

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Taiwan CFCR; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

•    CFCC Policies and Standards
•    Industry Knowledge
•    Managing Change
•    Process Improvement
•    Relationship Management
•    Risk Assessment
•    Risk Management
•    Regulatory Affairs and Regulatory Change Management
•    Cross-functional Collaboration

Qualifications

•    Work experience in Taiwan Banking industry covering retail banking is preferred.  Tertiary degree holder in a relevant field (e.g. finance, accounting, financial engineering, economics).
•    Be well-versed in the relevant regulations and regulatory expectations in Taiwan.
•    Good judgment enabling the provision of sound advice in difficult areas of regulation and practice and the proactive management of compliance and regulatory risk.
•    Sound judgment on business practices, regulatory relationship management and reputational risk. 
•    Be able to operate independently, and demonstrate robustness in ethics and resilience.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.