Tax Administration Supervisornew

Team Leadership & Supervision 

• Directly supervise, coach, and support a team of Tax Administration Associates. 

• Work as a hands-on player / coach by jumping in on coverage, escalations, training, and peak-period support as needed. 

• Assign each Associate with a defined portfolio of Directors and Managing Directors and keep cross-training and backup coverage in place across the team. 

• Assign, prioritize, and distribute work to meet service expectations and deadlines. 

• Monitor workload, capacity, utilization, schedules, and backup coverage across the team. 

• Provide regular feedback, guidance, and development support to team members. 

• Promote a collaborative, accountable, and service-focused team environment. 

Operational Management & Quality 

• Review completed work for accuracy, quality, timeliness, and adherence to standard operating procedures. 

• Track productivity, turnaround times, service metrics, and workload trends. 

• Identify workflow risks, capacity concerns, and service issues, and escalate when appropriate. 

• Serve as the first point of escalation for operational, workload, quality, and service-related matters. 

• Support process improvements, documentation updates, and adoption of new tools and technology. 

Training & Stakeholder Support 

• Coordinate onboarding, training, and cross-training for new and existing team members. 

• Identify skill gaps and recommend training or development opportunities. 

• Serve as the primary operational liaison between the Buenos Aires team and the Tax Admin Leader. 

• Communicate priorities, deadlines, workload changes, and recurring concerns clearly and promptly. 

• Support Managing Director and Director services, tax engagement administration, and other approved Tax Administration work, stepping in directly when the team needs help. 

Compliance & Confidentiality 

• Ensure compliance with BPM information security, confidentiality, privacy, and document-handling standards. 

• Reinforce proper handling, storage, and transmission of client and firm information. 

• Maintain accurate operational documentation and support audit or compliance needs. 

Qualifications 

• Previous experience supervising or leading an administrative, operational, shared services, or professional support team. 

• Strong organizational, prioritization, coaching, and workload management skills. 

• Hands-on, player / coach leadership style, comfortable stepping in to support the team during busy periods. 

• Excellent written and verbal English communication skills. 

• Ability to anticipate needs, manage competing priorities, and meet deadlines in a fast-paced environment. 

• Strong attention to detail, sound judgment, and commitment to service quality. 

• Experience in professional services, accounting, tax, legal, or consulting is preferred.