Team Leader-Security Services

This position is responsible for assisting the Manager-Security Services with day-to-day security operations. The position is also responsible for day-to-day supervision of the physical security infrastructure that protects American Express, its employees, contractors and customers against harm and losses.

Principal Accountabilities:

• Physical Security 
  • Conduct ongoing security reviews and make recommendations for changes where appropriate.
  • Conduct and support Security Audits, identify security gaps, document findings, recommend corrective actions, and track remediation through closure.
  • Coordinate with security contractors to ensure compliance with service level agreements and consistent application of policies and procedures by contract personnel.
  • Provide assistance to the Manager in the development and implementation of Security-related controls.
  • Interface with business partners in supporting planned/unplanned employee moves, construction projects, and special events.
  • Support internal/external security reviews and audits, maintain required documentation, and ensure identified security gaps are remediated within agreed timelines.
• Crisis Management
  • Actively support the Crisis Management and Emergency Response program.
• Executive Protection 
  • Provide executive protection as assigned.
• Miscellaneous
  • Conduct investigations into Workplace violence incidents.
  • On-call 24/7/365 and provide timely response/escalation for critical security incidents and emergencies outside normal business hours if needed.
  • liaise/coordinate with local administration and law enforcement and support internal investigations.
  • This is a 24/7 working enviorment role. 

 

Breadth of Responsibility:

• Position will be responsible for supporting the Manager within the specified geographic area.

 

Autonomy/Problem Solving & Decision Making:

• The incumbent must possess strong leadership skills to effectively manage emergency situations.

• Minimum of 3 years of corporate security experience required; degree in Security Management or Criminal Justice preferred.
• Proven self-starter with excellent time management, problem solving and decision-making skills to effectively direct security activities in a culturally diverse work force and handle emergencies, crises, and stressful situations calmly, quickly, and professionally.
• Excellent interpersonal skills to be able to interface effectively with all levels of management and business partners.
• Awareness of AI integration in Physical Security, including AI-enabled CCTV/video analytics, intelligent access control, alarm monitoring, threat detection, incident management, and emerging security technologies.
• Executive protection experience.
• Effective written/verbal communication skills.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.