【TW Life】Senior Director, Digital Customer Journey

• 全面領導客戶服務與保全部門，制定並執行以客戶為中心的服務策略，提升客戶體驗與忠誠度。
• 優化保全作業流程，確保保單異動、續期、貸款等服務準確、高效且合規。
• 推動數位化轉型，導入自助服務平台、智能客服等創新工具，提升服務效率。
• 分析客戶反饋與服務數據，持續改善服務品質，並主動識別客戶需求。
• 與理賠、行銷、IT等部門協作，確保服務流程無縫銜接，支持公司業務發展。
• 建立高效專業團隊，推動持續轉型學習與專業變革成長。

 

• Lead the Customer Service & Policy Administration Department, formulating and executing customer-centric service strategies to enhance customer experience and loyalty.
• Optimize policy administration processes, ensuring accuracy, efficiency, and compliance in policy changes, renewals, loans, and related services.
• Drive digital transformation by implementing self-service platforms, intelligent customer support, and other innovative tools to improve service efficiency.
• Analyze customer feedback and service data to continuously improve service quality and proactively identify customer needs.
• Collaborate with Claims, Marketing, IT, and other departments to ensure seamless service processes and support business growth.
• Build a high-performing professional team, promoting staff training and development in line with Chubb Life’s craftsmanship spirit.

• 大學以上學歷，保險、管理或相關科系尤佳。
• 10年以上壽險客戶服務或保全相關經驗，5年以上管理經驗。
• 熟悉台灣壽險市場、保全作業流程及相關法規。
• 具備卓越的服務導向、領導力與跨部門協作能力。
• 具備數位轉型、流程優化及創新服務經驗者尤佳。

 

• Bachelor’s degree or above, preferably in Insurance, Management, or related fields.
• 10+ years of life insurance customer service or policy administration experience, with at least 5 years in management roles.
• Strong knowledge of Taiwan life insurance market, policy administration processes, and relevant regulations.
• Excellent service orientation, leadership, and cross-functional collaboration skills.
• Experience in digital transformation, process optimization, and innovative service is a plus.

 

★招募流程提醒

• Please note that interview coordination for the next stage will be handled by our offshore Service Hub.

• All interview-related communications — including availability confirmation and interview invitations — will be conducted via email only.

• As phone contact is not available at this stage, kindly check your email regularly (including spam or junk folders) to avoid missing important updates.

 

★Learn more about Chubb Life Taiwan's culture and workplace

• [開箱影片] 走進我們的辦公室，認識工作環境、福利與文化

• [Podcast] 探索我們如何打造支持成長與創新的職場