Universal Banker, Adumnew

Job Description

To take demand from Personal and Prestige banking customers for any banking matters ranging from product questions to customer account activities as well as any other service requests. Form an accurate assessment and understanding of the demands in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product, segment and legislative parameters.

Qualifications

Type of Qualification: 1st Degree
Field of Study: A good first degree in any discipline.

Experience Required
Personal and Private Banking
Client Coverage
3-4 years
Front line experience in serving customers in order to meet sales and service objectives. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products. Knowledge of other departments and their functions within a branch.

Behavioural Competencies:

• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Producing Output

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)

Additional Information

Our Values

• We are Deeply Committed
• We are Boldly Pioneering
• We are Trusted Stewards
• We are Guided by Empathy
• We are Unfailingly Honourable