Job Description

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. 

Accountabilities

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us at Barclays as a VP - Head of Corporate Client Servicing, will be responsible for leading operations within a business area, ensuring efficient process delivery, strong risk and control management, regulatory compliance, and continuous improvement. The role will partner with senior stakeholders, business leaders, project teams, SMEs, vendors, and service providers to deliver operational excellence, strengthen governance, improve performance through KPIs and data-driven insights, and create an environment where colleagues are supported, engaged, and empowered to deliver high-quality outcomes.

Required Skills:

• Strong experience in operations management, process improvement, performance management, and service delivery within a complex business environment.

• Proven ability to manage risk, controls, regulatory requirements, governance, and policy adherence.

• Strong stakeholder management skills with the ability to collaborate across business leaders, project managers, SMEs, vendors, and service providers.

• Experience developing and managing KPIs, analysing operational data, identifying trends, and driving measurable improvements.

• Ability to lead, coach, and develop teams while creating a safe, inclusive, and feedback-led working environment.

• Strong communication, influencing, and problem-solving skills, with the ability to advise senior stakeholders and support strategic decision-making.

• Good understanding of business acumen, change and transformation, digital and technology enablement, risk management, and strategic thinking.

Desired Skills:

• Experience working in banking, financial services, or another highly regulated industry.

• Exposure to transformation, automation, operational excellence, or digital simplification initiatives.

• Experience managing attrition, retention initiatives, workforce planning, and colleague engagement in partnership with HR.

• Ability to apply analytical thinking to complex operational challenges and develop practical, innovative solutions.

• Experience working with senior leadership teams and contributing to resource planning, budgeting, policy management, and long-term operational strategy.

• Demonstrated leadership behaviours aligned to Listen and be authentic, Energise and inspire, Align across the enterprise, and Develop others.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is in Noida.