Branch Managernew

Job Description

The Branch Manager oversees the overall customer service, business development, operational efficiency, and profitability of the branch by driving asset and liability growth, ensuring high customer satisfaction , and maintaining strict compliance with the internal bank policies and regulatory standards.

Qualifications

Type of Qualification: First Degree
Field of Study:Bachelor's degree in Business, Finance, Economics, Banking, or a related field.

Experience Required
5-7 years

• Experience in banking and financial services, including significant exposure to retail banking, customer relationship management, sales, and branch operations.
• At least 3 years' experience in a Branch Manager role or a comparable leadership position with accountability for business growth, customer experience, operational excellence, and profitability.
• Demonstrated success in driving asset and liability growth, sales performance, portfolio expansion, and revenue generation within a branch or business unit environment.
• Proven experience leading and developing high-performing teams, including coaching, performance management, talent development, and employee engagement.
• Strong understanding of banking operations, risk management, regulatory compliance, Anti-Money Laundering (AML), and internal control frameworks. 
• Experience building and managing relationships with retail, SME, and business banking clients, with a strong track record in business development and customer acquisition. 
• Demonstrated financial acumen, including experience managing branch profitability, budgets, costs, and performance metrics. 
• Experience in customer-facing banking roles and a strong focus on delivering exceptional customer service will be an added advantage

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Following Procedures
• Making Decisions
• Producing Output
• Providing Insights

Technical Competencies:

• Application & Submission Verification 
• Banking Process & Procedures
• Client Acceptance & Review
• Client Knowledge
• Processing
• Product Knowledge