Change Enablement Associatenew

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Technology Enablement Associate is a hands-on delivery role responsible for creating and maintaining the materials, learning experiences, and operational support that help Crowe employees adopt technology effectively. Working with the Technology Enablement Leader and cross-functional partners, the Associate turns enablement plans into polished, practical deliverables for enterprise platforms and emerging technologies, including AI, automation, analytics, and collaboration tools.

This role is expected to own assigned deliverables from initial draft through final completion. The Associate will create content, prepare and support workshops, maintain knowledge resources, coordinate launch activities, test tools, gather feedback, and track adoption results. Work will be guided by the Technology Enablement Leader, but the Associate should be able to manage defined assignments independently, identify issues early, and recommend improvements rather than waiting for detailed direction.

Based in India and working second shift, the Associate will collaborate with colleagues and stakeholders across Crowe's global organization. Success is demonstrated through high-quality deliverables produced on time, reliable program execution, current and usable enablement content, accurate reporting, and a positive experience for employees adopting new technology.

RESPONSIBILITIES

•  Produce Enablement Deliverables: Create audience-ready presentations, user guides, job aids, FAQs, short videos, playbooks, communications, facilitator materials, knowledge articles, and other enablement assets using established standards and templates.

•  Support and Deliver Learning Experiences: Prepare short video demonstrations, coordinate office hours, support learning Guilds, and community sessions; coordinate logistics, develop agendas and exercises, capture actions, and facilitate portions of sessions as experience grows.

•  Execute Launch and Adoption Activities: Complete assigned activities within launch and adoption plans, including stakeholder communications, readiness checklists, training coordination, support materials, and follow-up actions.

•  Maintain Knowledge and Content Libraries: Publish, organize, review, and refresh content in SharePoint, Teams, knowledge hubs, and other repositories so users can quickly find accurate and relevant guidance.

•  Test Tools and Document Use Cases: Participate in early testing of new tools and features, document workflows and business use cases, identify user experience or enablement gaps, and summarize recommendations.

•  Track Adoption and Feedback: Maintain trackers and dashboards, compile survey and usage data, categorize user feedback, identify common themes, and prepare clear progress updates for Technology Enablement leadership.

•  Coordinate Work and Follow-Through: Manage assigned tasks, action logs, review cycles, deadlines, and dependencies; communicate status and risks and ensure commitments are completed.

•  Collaborate Across Business and Technology: Work with Technology, Learning, Communications, Change Enablement, Business Unit teams, technical Guilds, and other partners to gather information and deliver coordinated enablement activities.

•  Promote Responsible Technology Use: Incorporate approved guidance on data protection, technology risk, AI governance, and ethical use into materials and learning activities in partnership with subject matter experts.

•  Continuously Improve: Stay current on relevant technology and enablement practices, incorporate feedback, and propose practical ways to improve content quality, delivery efficiency, and the employee experience.

EXAMPLES OF EXPECTED DELIVERABLES

•  User guides, job aids, FAQs, playbooks, knowledge articles, and quick-reference materials such as short videos

•  Workshop decks, demonstrations, exercises, facilitator guides, attendance records, and follow-up actions

•  Launch communications, readiness checklists, office-hours materials, and support resources

•  Tool-testing scripts, documented use cases, feedback summaries, and recommendations

•  Adoption trackers, dashboards, survey summaries, status reports, and outcome highlights

•  Content inventories, review calendars, work plans, meeting notes, and action logs

MINIMUM QUALIFICATIONS

•  Bachelor's degree in business, information technology, communications, education, organizational development, or a related field preferred. Equivalent education, training, internship, project or relevant work experience will be considered.

•  Approximately 1 year of relevant experience preferred in technology enablement, digital adoption, learning, communications, technical writing, project coordination, or a related area. Internships, academic projects, volunteer experience, and portfolio work may be considered; strong entry-level candidates are encouraged to apply.

• Should be comfortable work in 2:00 PM - 11:00 PM IST shift

•  Ability to create clear, well-organized presentations, documents, and other materials using Microsoft PowerPoint, Word, and Excel. Examples may come from academic, internship, volunteer, or professional work.

•  Clear written and spoken English communication skills and an interest in explaining technology concepts to non-technical audiences.

•  Good organization and follow-through, with the ability to manage assigned tasks, meet deadlines, and ask for guidance when needed.

•  Working knowledge of Microsoft 365 applications. Exposure to Teams, SharePoint, or similar collaboration tools is helpful but not required, with the ability to learn new platforms quickly.

•  Interest in generative AI tools and emergent technology. Prior professional experience with Microsoft Copilot, ChatGPT, or similar tools is a plus, but is not required.

•  Willingness to take ownership of defined assignments, learn from feedback, raise questions, and communicate potential issues in a timely manner.

•  Ability to collaborate with colleagues across teams and locations, including participation in occasional meetings across time zones based on business needs.

PREFERRED QUALIFICATIONS

•  Experience in public accounting, consulting, professional services, or another global corporate environment.

•  Experience creating learning content, technical documentation, internal communications, demonstrations, or short instructional videos.

•  Exposure to adult learning, instructional design, organizational change management, product enablement, or user adoption methods.

•  Experience maintaining SharePoint sites, knowledge libraries, or content-governance processes.

•  Experience with reporting or visualization tools such as Power BI, or with project and work-management tools such as ServiceNow Collaborative Work Management, Microsoft Planner, or Microsoft Project.

•  Examples of prior work that demonstrate clear writing, strong presentation design, structured thinking, and careful execution.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.