CI Services Leadnew

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: http://www.chubb.com/

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape. We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details: 

Job Title: CI Production Services and SRE Lead

Function/Department: SRE

Location: Hyderabad/Bangalore 

Employment Type: Full-time

Position Overview:

We are seeking a leadership role to run NA Commercial Insurance Production Services and Site Reliability Engineering (SRE) function out of engineering center in India. This role will be responsible for the reliability, availability, and performance of critical production systems. In this role, you will bridge software engineering and operations, driving the cultural and technical transformation toward engineering-based operations. You will collaborate closely with SREs, development, testing and business teams to ensure our systems are robust and scalable effectively providing 99.9% availability. While the focus is on technical engineering, you will also mentor junior team members and share best practices with regional teams.

Key Responsibilities:

Leadership & Collaboration

• Lead a team of SREs; mentor engineers on reliability practices

• Team building and performance evaluation of production services/SRE staff in CECI centers

• Partner with development, testing and business teams to embed reliability requirements into the SDLC

• Partner with development, infrastructure teams to ensure lower environment stability across CI footprint

• Act as the escalation point for major incidents and production crises

• Communicate effectively with business and operations partners, especially during critical system outages, client escalations

Reliability & Availability

• Partner with technology and business partners to define and own SLAs, SLOs, SLIs, and error budgets across CI portfolio

• Lead incident response, blameless post-mortems, and remediation follow-through

• Drive reduction in MTTR and MTTD across the production estate

Process & Governance

• Enforce change management, release gating, and production readiness reviews

• Establish on-call practices, runbooks, and operational playbooks

• Report on production health metrics to senior stakeholders

• Partner with India leadership team in providing oversight into AMS MSM vendor engagement. This may include weekly/monthly governance calls, site visits, performance evaluation etc.

Platform Engineering

• Design and implement observability frameworks (metrics, logs, traces)

• Build self-healing automation to reduce toil and manual intervention

• Own capacity planning, performance baselining, and scalability initiatives

• 10+ years in SRE, platform engineering, or production operations

• 5+ years in a lead or senior individual contributor capacity

• Strong reasoning, analytical thinking and troubleshooting skills for applications, including RCA & memory debugging.

• Experience with observability and monitoring tools (e.g., ELK Stack, Application Insights, Splunk, Kibana, AppDynamics, DynaTrace).

• Basic/intermediate knowledge of databases such as MS SQL Server.

• Strong communication skills and ability to work under pressure.

Nice to Have:

• Experience with AI technologies (e.g. Claude) and their application in enhancing system reliability and performance.

• Experience with application production support/SRE management 

• Background in regulated or high-compliance industries.

• Familiarity with chaos engineering, performance optimization or fault injection.

• Familiarity with Azure cloud infrastructure and services (e.g. PaaS and identity management such as Active Directory, Azure AD).

Soft Skills:

• Excellent verbal and written communication skills; must have strong experience in working with senior technology and business stakeholders

• Proactive, detail-oriented, and able to handle production-critical issues.

• Collaborative mindset and willingness to mentor others.

What Success Looks Like

• Rapid, effective resolution of incidents and performance issues.

• High uptime and reliability for all critical applications.

• Continuous improvement in automation and operational efficiency.

• A culture of reliability and technical excellence within the team.

 

Why Join Us?

• Be at the forefront of digital transformation in the insurance industry.

• Lead impactful initiatives that simplify claims processing and enhance customer satisfaction.

• Work alongside experienced professionals in a collaborative, innovation-driven environment.

   

Why Chubb?

Join Chubb to be part of a leading global insurance company!

Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

• Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence

• A Great Place to work: Chubb India has been recognized as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025-2026

• Laser focus on excellence: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results

• Start-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter

• Growth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment

Employee Benefits

Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:

• Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances

• Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.

• Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Hybrid Work Environment, Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.

   

Application Process

Our recruitment process is designed to be transparent, and inclusive.

• Step 1: Submit your application via the Chubb Careers Portal.

• Step 2: Engage with our recruitment team for an initial discussion.

• Step 3: Participate in Hacker Rank assessments/technical/functional interviews and assessments (if applicable).

• Step 4: Final interaction with Chubb leadership.

Join Us

With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India’s journey.

Apply Now:  Search Jobs - Chubb Careers