Digital Collections Team Lead

Job Description

To manage and control credit rehabilitation strategies within the Call Centre environment with the aim of maximizing effectiveness and efficiency using digital collections solutions. To manage debt recovery in the Bank’s lost accounts portfolio To work with the Head, CHNW Business Support & Resolution in providing and maintaining digital collections solutions To interact with other teams/sub-teams to ensure that the team’s goals and TAT deliverables are not adversely impacted.

• Effectively supervise the Collections sub-team to ensure all assigned pre-NPL and new to NPL accounts are adequately dealt.
• Frequently develop digital solutions to address delinquency in the Pre-NPL and new to NPL portfolio.
• Ensure the supervised team adheres to the Bank’s policies and procedures and aligns with the Bank’s values.
• Liaison with the MISBS&R team to ensure effective reporting for the CHNW BS&R team.
• Monitor and manage the Digital loans portfolio.
• Supervise the team and ensure compliance with statutory and regulatory requirements to avoid sanctions.
• Supervise collections/recoveries actions on all Non-Performing Loans/Written-Off (NPL/AWOR) accounts as and when may be required.
•  Actively engage with relevant stakeholders within the Group in a timely manner to maximize collections/recoveries of delinquent accounts.
• Actively engage with relevant stakeholders and vendors outside the Group in a timely manner to maximize collections/recoveries of delinquent accounts.

Qualifications

• BSc Business Commerce or related field.
• Relevant professional certification can be an added advantage.

Experience

• Minimum of two years’ experience in a bank collections & recoveries centre.

Additional Information

Behavioural Competencies:

• Articulating Information
• Checking Things
• Documenting Facts
• Embracing Change
• Following Procedures
• Interpreting Data
• Producing Output

Technical Competencies:

• Business Administration Skills
• Collections
• Knowledge Management Systems
• Legal Collections
• Operating Cash Flow Analysis
• Product and Services Knowledge
• Risk Awareness
• Written Communication