Internal Control Manager

Job Description

This role is responsible for providing independent assurance on the adequacy and effectiveness of controls across the branch network and corporate functions through the execution of control assurance assessments, proactive identification and evaluation of operational and compliance risks, and continuous monitoring of control effectiveness. The incumbent will maintain robust reporting on key control performance indicators, exceptions, trends, and operational risk incidents, while also driving awareness, coaching, and implementation of the control framework to ensure a strong risk and control culture and that controls are maintained at acceptable levels across the organization.

Qualifications

Type of Qualification: First Degree
Field of Study: Risk Management, Audit or a related field

Experience Required
Operations Control
3 years
Work experience in a Control/Audit environment
3 years of supervisory or managerial experience

Knowledge

• Strong knowledge of the Bank’s policies, procedures and practices.
• Understanding of the Bank’s branch operational processes and its relationship to the business.
• Working knowledge of branch controls in the banking environment.
• Working knowledge of the Bank’s operating systems, processes and controls.

Additional Information

Skills

• Good verbal and written communication skills.
• Socially confident, quick to establish rapport and able to maintain relationships even when communicating disagreeable information.
• Able to demonstrate and moderate new operational standards.
• Logical thinker – has a clear, focused and methodical approach to work.
• Customer service- oriented.
• Results oriented, driven to realize business objectives.
• Team player – approachable, receptive to ideas/feedback from others
• Assertive – able to handle and mediate in conflict, stand by principles and put forward ideas despite opposition.
• Accepts the challenges that go with mobility, rather than desk-bound position.
• Self-motivated and energetic.
• Change agent.
•  Be able to meet stringent deadlines and provide guidance.
• Innovative, reliable, trustworthy
• Strong interpersonal skills
• Ability to build external and internal relationships.
• Enthusiastic, confident and able to work independently.
• Ability to think analytical and demonstrate initiatives to implement new ideas and methodologies in dynamic environment

Intellect

• Has a practical comprehension of the impact of inferior service and its relationship between staff and their customer.
• Has a sound recall of processes and can apply previous experience to facilitate the resolution of problem identified.

Personality

• Stable temperature
• Logical and exacting – considers all the facts, options and outcomes prior to making decisions.
• Intuitive
• Personable – friendly and open to others, with the ability to interact with ease.
• Assertive and resilient.
• Decisive with the ability to make sound rational decisions.

Drive

• Action oriented, persistent and resourceful
• Achievement oriented
• Tactful
• Principled and ethical
• Positive, focused and motivated.

Interpersonal competencies

• Good listening skills
• Ability to effectively and concisely communicate at all levels, both verbally and in writing