MAIN SERVICE REPRESENTATIVE- Port of Salenew

Main Service Representative- St. Thomas FirstBank Our Company At FirstBank PR , we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations. Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you. Job Summary The Main Service Representative coordinates the operational tasks of the Service Representatives under the direction of Branch Management, assists in the daily consolidation/reconciliation processes and efficiently and effectively serves Branch clients, satisfying their needs and complying with all the applicable programs, policies, procedures and regulations. Essential Responsibilities Supports Branch Management by coordinating and monitoring the procedures and duties performed by the Service Representatives, as well as receives and delivers cash. Performs duties of a Service Representative, such as, but not limited to processing monetary transactions, performing mechanized transaction/entries to the organization’s informational systems. · Supports the Branch Sales Assistant Manager and/or Unit Supervisor with the security systems monitoring tasks, like ATM and vault management. Performs accounting duties, including but not limited to the preparation of the daily consolidation, GL and accounting journal entries and preparation of checks. Manages the Cash Reserve, receiving the delivery of cash reserves, monitoring and controlling the service representatives’ cash limits and tallying the reserve. Performs administrative duties including but not limited to maintenance of logs, performing and submitting results reports, security testing and informing management of irregularities. Attends and orients clients to promote the sales of service and products, as well as responds to inquiries and assists with implementation of solutions. Maintains a log of the work area documents and forms. Complies with all related laws and regulations including but not limited to Bank Secrecy Act, Truth in Savings, Truth in Lending and Community Reinvestment Act. Complies with the Branch Selling Culture, goals, working plans and administrative procedures including but not limited to the Total Quality Program. Contributes to Branch growth by applying the Selling Culture and OSS Program. Other Responsibilities Supports the tasks of the Branch Sales Assistant Manager and/or Unit Supervisor. Assists management with special projects and tasks as requested. Performs related duties as assigned. Independence of Judgment The degree of judgment is limited to very specific transactional activities for which the employee has been trained to perform; exercises very limited judgment within the parameters of assigned authorizations; seeks guidance and direction from management when activities or finding exceed established authorities and guidelines. Supervisory Responsibilities This position has no direct supervisory responsibilities.