Manager, Branch Reconciliation & AFTnew

 

 

 

 

Requisition ID: 268857

 

We are committed to investing in our employees and helping you continue your career at Scotiabank.

 

Manager Branch Reconciliation & AFT

 

Level 7.1

 

Schedule: Monday to Friday 8:30am to 5:30pm, Saturdays 9:00am to 1:00pm upon request.

 

Accountabilities 

 

•    Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

•    Customer Experience - Leadership – Provide direction and support to a team of subject experts to ensure they provide the best-in-class customer service by:
a. Ensuring the team retains a high degree of relevant, up-to-date knowledge and understanding of appropriate
processes and systems, including completing internal training to maintain expertise, and reviewing all News Items,
Manual and Job Aid updates, and related publications;
b. Ensuring the Service Level Agreement commitments and standards are communicated, understood and maintained
consistently by the team to ensure excellent customer service is provided;
c. Recognizing, anticipating and taking advantage of trends, and potential opportunities/future events to improve
effectiveness and efficiency;
d. Influencing the development and execution of plans to be in alignment with objectives;
e. Overcoming or working around obstacles that stand in the way of successful completion of difficult assignments.

•    Business Plan/ Execution – Partner in development, implementation, and maintenance of effective tools and potential new
processes by:
a. Reviewing the team’s activities tracking report (volume and disposition tracking) to certify optimal fulfilment of branch
support needs is being provided;
b. Analysing and identifying trends with feedback to delivery network(s), external suppliers, and senior management that
will assist in streamlining processes and service delivery to our customers;
c. Achieving targeted outcomes through the maintenance of a strong focus on the task at hand and the desired results;
d. Working with partners to implement new and enhanced support initiatives in support of implementations, and periodic
branch roll outs.

•    Operational Effectiveness/Improvement - Ensure the delivery of best-in class customer service fostering an environment
that promotes agile, flexible and timely client support processing, while mitigating risk by:
a. Using a systematic approach, lead the development and revision of operating procedures and effective workflows;
b. Identify possible causes of a situation, its impact on the business and provide realistic and timely solutions;
c. Reviewing, and evaluating financial reports per the Bank’s policies, procedures and financial reporting guidelines to
ensure all transactions and records on each case are registered and recorded within standards;
d. Reviewing/authorizing Daily Certification & Exception of Vouchers, noting trends and implementing corrective action,
escalating concerns as needed;
e. Maximizing operational efficiency and risk management practices by trending reports ensuring new processes are
properly understood and implemented, and ensuring any irregular practices are investigated and escalated;
f. Creating an environment in which your team pursues effective and efficient operations, while ensuring the adequacy,
adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk,
regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the
Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global
Handbook, the Guidelines for Business Conduct, and Privacy;
g. Understanding and supporting the direction of the Bank and Global Operations and aligning to business plans;
h. Thinking about what the business can do differently to make it simpler and more compelling for customers to do
business with the Bank and/or encouraging the staff to challenge the status quo and recommend new and better
ways to serve our customers;
i. Participating in the development and implementation of coordinated business plans, contributing to budget planning
and monitoring of operations;
j. Monitoring workflows, organizational structures and complement levels and recommending changes to maximize the
effectiveness of such.
k. Ensuring the Business Continuity Plan is reliable and current, and the operation is physically and logically secured

•    Leadership Management - Effectively manage and develop human capital within the unit by:
a. Ensuring that expectations which include accountabilities, objectives, goals are effectively communicated and
monitored for all direct reports and that they have a process in place for their respective areas;
b. Ensuring that ongoing coaching is being provided to direct reports and that it is conducted in their respective areas;
c. Ensuring a planned approach is taken to developing staff;
d. Maintaining open lines of communication for staff and ensuring they are aware of the Pathways to Resolution;
e. Leading or ensuring that regular meetings are conducted with staff as well as ad hoc for the dissemination of
information; and a fair and equitable treatment is provided to all staff within department’s reporting.

•    Relationship Management – Develop/build and manage key strategic alliances, partnerships and third-party supplier
relationship to effectively meet our customers’ needs by:
a. Participating as an active partner, maintaining working relationships and initiating changes by working with third-party
suppliers, operating units, and business line partners (e.g. Currency Services, Retail Support, Ask Ops, etc.) to
resolve issues, remove roadblocks, reduce costs and improve services;
b. Providing feedback mechanisms for third-party suppliers and business line partners to share their needs and
exploring future opportunities to improve support and reciprocate same;
c. Leading regular communication with third-party suppliers and business line partners to understand new initiatives,
corporate objectives and strategies.

•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

•    Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Education / Experience

 

-Advanced English
- Expert organizational and time management skills
- Ability to manage initiatives concurrently, and to ensure project tasks result in marked progress toward achieving business
goals
- Excellent ability to manage relationships and communication with business line partners
- Thorough knowledge and understanding of LAN/PC operations and systems (e.g. NetConnect, sClient, PEGA, MS Office
Suite, AS400, LAN and others)
- Thorough knowledge of Bank regulations, policies, procedures
- Thorough understanding of branch services, products, processes and operations, as well as those of RSC and OCS
- Thorough understanding of HR policies, procedures and practices
- Excellent managerial, leadership and coaching skills
- Excellent communication and interpersonal skills
- Excellent analytical and problem resolution skills

Education & Accreditations:
- Post- secondary degree in Accounting, Finance, Business, &/or Management,

 

Location(s):  Dominican Republic : Distrito Nacional : Santo Domingo || Dominican Republic : Santo Domingo : Santo Domingo East || Dominican Republic : Santo Domingo : Santo Domingo North || Dominican Republic : Santo Domingo : Santo Domingo West

Business Address: Las Americas 

 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.