Product Ownernew

 

As a Product Owner, you’ll shape and deliver the Digital Hub ('More' section of our app and Internet Bank) roadmap and backlog, supporting both run and transformation activities to create simple, secure and high‑quality customer experiences. 

 

You'll champion a customer-first, insight-led approach, ensuring work is prioritised to maximise the value delivered to members and the Society. Working closely with cross-functional teams and stakeholders, you'll balance customer needs, business priorities, technical considerations and team capacity to deliver meaningful outcomes. You'll play a key role in defining objectives, refining requirements and tracking progress to ensure successful delivery. 

 

This is an exciting opportunity to contribute to Nationwide's digital ambitions and help shape the future of our digital experience.

 

We are happy to consider flexible working approaches to help you perform at your best.

This is a 12-month secondment opportunity.

 

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

 

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

 

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

 

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
 
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

 

What you’ll be doing

 

This is a highly visible and impactful role at the heart of Nationwide’s digital experience, helping to shape and deliver changes within the Digital Hub that support key business and customer outcomes. 

 

You’ll work closely with cross-functional teams to prioritise and deliver value at pace, balancing customer needs, business priorities, technical considerations and risk. Through effective backlog management and a focus on measurable outcomes, you’ll help ensure a simple, secure and high-quality experience for members.

 

You’ll bring clarity and structure to complex delivery challenges, supporting the successful execution of change while maintaining a consistently high standard of service. Working with stakeholders across the organisation, you’ll play an important role in driving meaningful improvements that contribute to Nationwide’s digital ambitions and strategic goals.
 

About you

 

As a minimum requirement, you’ll have:

 

• Experience and understanding of the digital product development lifecycle, with a proven track record of delivering customer-focused digital experiences
• Demonstrated ability to think big, challenge the status quo and identify innovative opportunities that exceed customer expectations while delivering value for the Society
• Stakeholder management skills, with the ability to build effective relationships and manage expectations across a range of teams and business areas
• Proven ability to work collaboratively within cross-functional teams, influencing others to achieve shared objectives
• Customer focus, with the ability to understand and represent customer needs while balancing business priorities, commercial considerations and technical constraints
• Experience working in fast-paced environments, delivering high-quality outcomes while identifying, managing and mitigating risks
• Prioritisation and backlog management skills, using data, insights and stakeholder feedback to inform decisions and maximise value delivery

 

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

 

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

 

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

 

The extras you’ll get

 

There are all sorts of employee benefits available at Nationwide, including:

 

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

  

Banking – but fairer, more rewarding, and for the good of society

 

We forge our own path at Nationwide.

 

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

 

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

 

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

 

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

 

What to do next

 

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

 

The hiring manager for this role is Rosie Greer, and the main recruitment contact is Ashley Dodds.