Product Support Engineer new

 

About the Role 

We are looking for a Product Support professional to join us in Bengaluru. As part of our global Product Support team, you will play a vital role in ensuring the smooth operation of the systems that power the global securities finance ecosystem. 

Operating in a high-availability production environment, this position demands both deep technical expertise and strong analytical ability. You will lead the response to complex incidents, conduct root-cause analyses, and help drive automation and stability across our systems. Working closely with our engineering, DevOps, and infrastructure teams, you’ll help strengthen operational resilience and deliver a best-in-class client experience. 

What You’ll Do 

• Manage and resolve complex production issues across our global product suite, ensuring timely diagnosis and resolution.
• Conduct in-depth root-cause analysis across distributed systems, databases, and microservices architectures.
• Develop and optimise SQL scripts and Python-based utilities to enhance operational monitoring and automation.
• Monitor production environments, identify anomalies, and take proactive corrective action.
• Collaborate with DevOps and infrastructure teams to enhance observability, automation, and system reliability.
• Contribute to release validation, post-deployment testing, and system health checks.
• Create and maintain detailed operational documentation, including runbooks and troubleshooting guides.
• Provide mentorship and escalation support to junior members of the team.
• Identify recurring issues and propose automation or process improvements to prevent reoccurrence.
• Ensure adherence to operational risk controls, audit requirements, and internal service standards. 

What We’re Looking For 

• 3+ years of experience in application or production support, ideally within financial technology or high-availability environments.
• Proven ability to independently analyse and resolve complex technical issues.
• Strong SQL skills with experience in query optimisation, data validation, and troubleshooting.
• Solid experience with Unix/Linux, including scripting, log analysis, and system diagnostics.
• Working knowledge of Python for automation and monitoring tool development.
• Experience supporting microservices, REST APIs, and event-driven architectures.
• Familiarity with Kafka or IBM MQ for investigating message flow and performance issues.
• Strong communication and collaboration skills for working with global technical teams.
• Knowledge of Agile practices, incident management, and continuous improvement.
• Prior experience supporting trading or post-trade systems is highly desirable. 

Why EquiLend? 

• Be recognised for your contribution through a discretionary annual cash bonus, linked to individual and company performance. 
• Work flexibly with up to 100 remote working days per year.  
• Take time to recharge with 32 days of paid leave per year, comprising paid, casual, and sick leave, plus public holidays. 
• Access comprehensive health insurance for you and your dependents from your first day.  
• Receive personal accident insurance from the start of your employment.  
• Connect with colleagues at an annual company-sponsored team retreat, hosted at a new location each year.  
• If relocating from more than 40 miles away, receive hotel accommodation and travel ticket reimbursement.