Senior Delivery Manager (Financial Services Experience Required)new

Job Description

The Senior Delivery Manager (SDM) plays a critical leadership role within Shawbrook’s delivery function. You will be responsible for overseeing the delivery of technology-enabled change across a defined tribe, domain or large-scale initiative. This includes shaping delivery strategies, managing risk, and coaching cross-functional squads to operate at pace — while remaining compliant, value-driven, and resilient.

You will operate within the Shawbrook Change Framework v14, support the Bank’s compliance with PRA expectations, and embed agile and hybrid delivery approaches within a regulated environment.

This role is suited to someone with deep experience in leading multi-team delivery, navigating complex stakeholder landscapes, and uplifting delivery maturity.

Key Responsibilities

Delivery & Execution

• Lead end-to-end delivery across 2–4 squads within a defined business or technical domain.
• Own the tribe-level delivery roadmap, ensuring timely execution of epics, initiatives and releases.
• Coordinate cross-squad dependencies and facilitate quarterly planning activities.
• Maintain accurate RAID logs, proactively managing risk in line with the Risk Management Standard.
• Ensure governance artefacts are completed to a high standard, including Impact Assessments, Steering Committee packs, and Go/No-Go readiness for Material Releases.

People & Culture

• Line manage and coach Delivery Managers and other delivery talent across squads.
• Foster a psychologically safe and high-performing environment that reflects Shawbrook’s cultural anchors: Explore, Grow, Respond Quickly, and Have Fun.
• Promote inclusive team behaviours and support the career development of emerging leaders.

Cross-Functional Collaboration

• Operate at the intersection of Product, Engineering, Architecture and Change, translating across disciplines to drive alignment and unblock delivery.
• Act as a trusted delivery partner to Heads of Product, Heads of Engineering, and Control Functions.
• Collaborate with Risk and Governance teams to ensure audit readiness and compliance throughout delivery.

Value & Outcomes

• Ensure all initiatives under your remit link to defined business value or OKRs.
• Partner with Product Leads to shape roadmaps that balance commercial, customer and technical priorities.
• Facilitate quarterly playback sessions to evidence outcomes and value realisation.

Governance & Risk

• Ensure all delivery activities adhere to the Change Delivery Policy v14 and associated standards (Testing, Release, Risk, Initiation, BRD).
• Lead or contribute to regular Steering Committees, ensuring packs are complete and risks are surfaced in advance.
• Escalate delivery risks and blockers early with clarity, using data and narrative to drive decisions.

Qualifications

Skills & Experience

• Proven experience in multi-squad delivery leadership, ideally in a regulated environment such as financial services.
• Strong understanding of agile and hybrid delivery methodologies with an AI first mentality, hands-on experience in delivery planning, ceremonies, dependency management and release readiness.
• Ability to lead across complex business or technical change — including systems integration, data migration, platform uplift or regulatory initiatives.
• Demonstrable experience integrating or supporting AI, data science or machine learning initiatives — or working in squads that leverage AI models to drive automation, insight or personalisation.
• Able to challenge teams on responsible AI use, data quality, explainability, and model governance.
• Confident navigating technical trade-offs related to AI product delivery, including MLOps, model retraining, or ethical risk mitigation.
• Experience in budget oversight, resource forecasting, and vendor coordination.
• Adept at coaching and developing delivery managers, product owners and squads.
• Clear communicator who builds trust quickly, challenges constructively, and leads with empathy.
• Comfortable driving delivery in AI-enabled product teams, including workstreams that use LLMs, NLP, or data-driven decisioning systems.

Key Attributes

• Pragmatic and outcome-focused, not process-driven.
• Data- and AI-aware — able to guide squads and stakeholders on AI opportunity areas, delivery risks, and ethical boundaries.
• Resilient under pressure; calm and structured in the face of risk or failure.
• Curious mindset — always looking to improve systems, people, and outcomes.
• Comfortable leading up, across and down — with strong stakeholder influence at Head of Function level.
• Strong delivery hygiene, but flexible in approach — adapts governance and tooling based on risk, scope, and technology maturity.

Additional Information

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done