Senior Specialist, Agentic KYC Operations

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Specialist, Agentic KYC Operations to join our KYC/AML Operations team. This role is located in Singapore.

This role sits at the intersection of KYC operations, financial crime risk management, and AI-enabled workflow transformation. You will play a key role in delivering high-quality due diligence outcomes for institutional clients across APAC while helping embed agentic AI capabilities into onboarding, periodic review, and case management processes.

In this role, you’ll make an impact in the following ways: 

• Perform KYC, CDD, and EDD reviews for institutional clients across APAC, using AI-enabled workflows and agentic tools to support effective case handling and risk assessment.
• Support onboarding and periodic review activities in line with regulatory obligations, internal policy standards, and control requirements.
• Assess ownership and control structures, source documentation, and client information, and validate the quality and accuracy of case analysis and AI-supported outputs.
• Review complex entity types and identify incomplete, inconsistent, or higher-risk outcomes requiring escalation or further investigation.
• Conduct account activity reviews and support correspondent banking due diligence to identify and assess financial crime risks.
• Identify red flags, workflow weaknesses, and material case issues, and escalate concerns to Compliance and senior stakeholders where appropriate.
• Partner with Front Office, Compliance, Operations, and technology teams to resolve issues, obtain documentation, and improve workflow effectiveness.
• Support the design, testing, refinement, and continuous improvement of agentic workflows within KYC processes.
• Translate business needs into practical AI-enabled workflow logic, use cases, and operating procedures.
• Monitor AI-supported outputs for quality, consistency, usability, and effectiveness, and recommend enhancements based on findings and stakeholder feedback.
• Support responsible adoption of agentic AI through strong documentation, human oversight, clear escalation paths, and control-conscious workflow design.
   

To be successful in this role, we’re seeking the following: 

• Strong familiarity with agentic AI concepts, human-in-the-loop operating models, workflow orchestration, and responsible AI adoption.
• Experience supporting, assessing, or improving AI-enabled workflows, intelligent case handling solutions, or automation-driven operating models is strongly preferred.
• Ability to identify business use cases for agentic AI and translate operational needs into practical, risk-aware workflow requirements.
• Strong analytical, problem-solving, and critical-thinking skills, with the ability to assess outputs, identify root causes, and connect workflow performance to KYC and business outcomes.
• Strong written and verbal communication skills, with the ability to explain complex KYC, workflow, and technical concepts clearly to different audiences.
• Effective stakeholder management skills, with the ability to collaborate across business, compliance, operations, and technology teams.
• 5 – 7 years of experience in financial services, including at least 5 years of relevant experience in AML/KYC, customer due diligence, onboarding, compliance, risk management, or audit.
• Experience in correspondent banking due diligence, account activity review, and financial crime risk identification is preferred.
• Good understanding of KYC/AML rules and regulations across relevant jurisdictions.
• Familiarity with OFAC, FATCA, CRS, MiFID II, and banking or financial products is beneficial.
• Fluency in English, Traditional and Simplified Chinese, including Mandarin proficiency, is strongly preferred to support our client segment.
• Bachelor’s degree preferred in Business Administration, Economics, Banking & Finance, or a related field.
• High attention to detail, sound judgment, adaptability, and a strong sense of ownership and accountability.

At BNY, our culture speaks for itself, check out the latest BNY news at:

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Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.