Small Business Cashflow Specialistnew

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.  

Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one.

We’re seeking a Small Business Cashflow Specialist to join our close-knit team in Docklands, Melbourne. Working on a hybrid structure with a 5 day fortnight in office, you’ll be connecting with new and existing portfolio managed small business customers via an inbound phone line to understand the customer and their business aspirations to support their immediate cashflow requirements. 

Successful candidates will complete our internal Commercial Banking Induction & Foundation Credit courses to get up to speed on the specifics of their new role and how we operate with the systems and platforms in the SME Division at ANZ.  

This is a great opportunity for people with a passion for customer service whom are looking to start a career in commercial banking. This role is the perfect foundation to understanding Small Business Credit and is seen as the opening gate to many more opportunities within ANZ such as more technical lending and relationship management roles.   

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.  

Role Location: 833 Collins Street, Docklands VIC 3008 
Role Type: Permanent 
Work Schedule: Full Time  

As a Small Business Cashflow Specialist, you will be: 

• Answering inbound phone calls and conducting needs-based conversations through an A-Z Review platform  

• Providing valuable guidance and tailored solution-based recommendations to fulfill end-to-end requirements within a customers business 

• Taking ownership of customer resolutions and using stakeholder communication skills to seek outcomes in a timely manner  

• Identifying additional customer needs and referring the customer to an appropriate channel i.e. Home Lending or Business Lending

  Collaborating with the team and showing up with a positive attitude to contribute to a high-performance culture 

To grow and be successful in this role, you will ideally bring the following: 

• Professional phone manner ,etiquette  

• Understanding of small business & commercial markets 

• Thorough knowledge of ANZ procedure, products and services (desired not essential) 

• Understanding of Money In, Managing Money, Money Out and cash flow concepts is desirable 

• Reliable character and a desire for upholding urgency approach to all tasks 

 
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.