Trade Services Associate II - Fixed Incomenew

• Provide proactive, real-time Middle Office support to Credit and Rates Sales/Trading desks across global time zones.
• Resolve trade-related queries, booking issues, lifecycle events, and client service requests with urgency, transparency, and appropriate escalation.
• Maintain strong regional stakeholder relationships to ensure consistent service delivery and alignment to desk priorities.
• Perform end-to-end trade support across capture/booking, allocations, confirmations coordination, lifecycle processing, and exception resolution.
• Validate trade economics and key attributes for accuracy and timeliness while identifying booking and control gaps.
• Monitor daily controls and exception queues to reduce breaks, fails, and aged items through timely escalation and root-cause follow-up.
• Execute operational risk controls and reconciliations in line with policies, procedures, and regulatory obligations for desk-aligned trade support.
• Maintain audit-ready evidence and governance routines through trackers, metrics packs, and control logs.
• Support the identification, documentation, and remediation of operational risk events, issues, and audit findings, including participation in internal and external reviews.
• Enable a Mumbai-based coverage model by ensuring effective handoffs, documentation, and continuity across regions and shifts.
• Drive operating model strengthening by reporting KPIs/KRIs, highlighting emerging risks and trends, standardizing execution, improving data quality and exception management, and supporting change delivery for new products, platform enhancements, and regulatory initiatives. 

• Relevant experience in front office–aligned Middle Office / trade support within Fixed Income, with exposure to Credit and/or Rates products.
• Strong understanding of the trade lifecycle and key controls (booking, allocations, confirmations coordination, lifecycle events, exception management).
• Demonstrated ability to manage time-sensitive issues, drive breaks to resolution, and escalate effectively in a fast-paced environment.
• Strong stakeholder management and communication skills; able to provide concise, structured updates to desk and operations partners.
• High attention to detail, strong ownership mindset, and sound judgment in risk/control matters.

• Experience supporting global desks and multi-time-zone coverage models, including structured handoffs.
• Familiarity with operational risk frameworks, control testing/attestation processes, and audit/regulatory engagement support.
• Experience contributing to process improvement or automation initiatives in partnership with Technology (e.g., documenting requirements, supporting UAT, post-release stabilization).
• Broader product familiarity across Credit and Rates, including lifecycle events and documentation/confirmation workflows (scope dependent on desk).

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.