HR Benefits Analyst

The HR Benefits Analyst (C09) is responsible for ensuring that all benefit operations and procedures are carried out in line with established protocols and in-country governance regulations. This role involves overseeing day-to-day benefit operational activities and ensuring that Standard Operating Procedures (SOPs) and Operating Procedure Manuals (OPMs) are kept up to date. The role requires sound knowledge of employee benefit programs and relevant industry practices. Strong proficiency in MS Excel is essential to maintain benefit trackers, manage large sets of data accurately, and ensure precise calculations for employee disbursements and final settlements.

Responsibilities:

• Maintain trackers for Provident Fund (PF), Gratuity, Pension, and Superannuation settlements, working closely with vendors to ensure timely and accurate processing.
• Statutory remittances- ensure all statutory payment deadlines are met.
• Keep SOPs and OPMs updated on an ongoing basis for audit readiness and smooth process handovers.
• Coordinate with external partners and authorities (such as LIC and EPFO) to address and resolve operational queries and disputes.
• Maintain the lodgment tracker to ensure all statutory payment deadlines are met.
• Keep Knowledge Articles, Citi For You content, and ESS portal information up to date to support employees and minimize queries over email and ServiceNow (SNOW).
• Work with vendors and internal team to improve self-service options (workday and ESS ) for active and alumni/ex-employees
• Collate monthly inputs for Insurance, Mediclaim, Meal Card, Holiday Benefit, Car Allowance, LTA, Retirement Plans, and Childcare/Crèche, and upload EIBs in Workday for payroll processing.
• Coordinate with the Payroll team to ensure all benefit deductions, reimbursements, and related inputs are submitted as per the monthly payroll cutoff schedule.
• Reconcile employee data (new joiners, leavers, transfers, and retirees) monthly and share inputs with benefit vendors within agreed timelines.
• Liaise with HR Generalists, HR Partners, and regional teams regarding special benefit instructions and stakeholder requests.
• Address and resolve employee queries in a timely and effective manner.
• Participate in initiatives to simplify, streamline, and automate processes to drive operational efficiency and support continuous improvement within HR Benefit Operations.

Qualifications:

• Experience of minimum 3 to 5 years in HR Benefits operations and payroll support preferred.
• Working knowledge of Workday.
• Proficient in MS Office, with strong working knowledge of MS Excel.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Good written and verbal communication skills.

Education:

• Bachelor’s degree or equivalent work experience.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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