Internal Loss Adjustornew

At Chubb, we know that exceptional claims service is built on expertise, professionalism, and trusted relationships. We are seeking an experienced Internal Loss Adjuster to join our Property and Masterpiece claims team and help deliver a high-quality, market-leading claims experience for our customers and brokers.

This is a market-facing role where you will play a key part in the investigation, management, and adjustment of high-end residential property claims. You’ll represent Chubb with confidence and care, working closely with customers, brokers, service providers, and internal stakeholders to achieve fair, timely, and well-supported outcomes.

What you’ll do

In this role, you will:

• Act as a Chubb representative when visiting customers to gather information needed for the claim process

• Make informed evaluations of damage and quantum

• Provide formal reporting to Chubb examiners in line with Best Practice Guidelines and Claim Handling Instructions

• Build trusted relationships with brokers to strengthen confidence in Chubb’s claims service

• Attend Masterpiece market meetings and support training or presentations where appropriate

• Liaise with builders, jewellers, restoration companies, and other service providers

• Identify potential fraud and subrogation issues

• Support the Property claims team with claim handling 

• Engage with key stakeholders to help ensure a smooth and efficient claims journey

• Manage your workload and diary effectively

• Be mobile and available to travel domestically for short periods, including during catastrophe events

• Look for every opportunity to demonstrate Chubb’s claims value proposition!

What you’ll bring

We’re looking for someone with strong technical capability, sound judgement, and a genuine commitment to service excellence. Ideally, you will have:

 

• Excellent written and verbal communication skills

• Relevant tertiary qualifications, such as ANZIIF or equivalent

• 3+ years’ experience in loss adjusting

• 2+ years’ experience managing property claims

• A strong customer service ethic

• The ability to influence and negotiate effectively

• Confidence communicating and building rapport with a wide range of stakeholders, from high-net-worth clients to tradespeople

• Proficiency in Microsoft Word and Excel, with the ability to prepare clear claim reports

• Sound structural building knowledge

• Strong self-management and time management skills

• High attention to detail and accuracy

 

Preferred Experience 

• Experience working with high-net-worth customers or high-value homes

• Experience developing and delivering training

 

Why join Chubb?

This is an opportunity to be part of a team that values expertise, professionalism, and service excellence. You’ll help shape the claims experience for our customers and brokers, while contributing to a business that is known for doing things well.

 

If you’re motivated by quality, trusted relationships, and making a meaningful difference in the claims journey, we’d love to hear from you.