Valuation Panel Assistantnew

 

Property Risk is a fundamental part of the Risk Community, striving to deliver the best possible outcomes for the customer and the Society by providing efficient, quality decision making in line with property policy.

 

We currently have an opportunity to join our Valuation Services Department. This team is close-knit, friendly and energetic; this role provides an opportunity to help provide the best possible journey for our members and third parties. If you have a passion for doing the right thing in the right way for our members and want to start a career in Risk, then this may be the role for you.

 

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

 

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Bournemouth or Northampton office (if based in Northampton office you will be required to attend the Bournemouth office 2 days every other month along with the other Northampton team members. Your hotel and expenses will be covered). If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

 

What you’ll be doing

 

Nationwide Staff Valuer Bookers liaise by telephone with our Nationwide Valuers, the security access personnel, customers, mortgage brokers and internal staff to arrange and book mortgage valuations. You will be responsible for ensuring that valuations are booked for the Staff Valuers within our Service Level Agreement.

 

Additionally, Valuation Services also liaise with customers, mortgage brokers, internal staff, surveyors and valuation panel firms to arrange and book valuations. Again, you are responsible for ensuring that valuations are booked and the reports are returned within our Service Level Agreement, liaising between the valuation firms and mortgage brokers for any queries they may have.
 

 

About you

 

• Have an understanding of the property market i.e. buying and selling

• Have excellent communication and telephony skills, good initiative and are self-motivated analytical thinkers, but who can also work well as part of a team

• Have excellent written communication skills, used to communicate via email with brokers, internal mortgage teams, and surveyors

• Able to respond at pace to queries, whilst updating records and ensuring these are accurate

• Great Customer Service and time management skills balanced with good objection handling experience

 

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

 

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

 

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

 

 

The extras you’ll get

 

There are all sorts of employee benefits available at Nationwide, including:

 

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

  

 

Banking – but fairer, more rewarding, and for the good of society

 

We forge our own path at Nationwide.

 

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

 

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

 

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

 

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

 

 

What to do next

 

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.